Delivery & Returns
How we deliver your order, and what to do if something isn’t right.
Last updated: 3 October 2025
Delivery
- We deliver to schools in every Australian state and territory, from our Sydney warehouse.
- Free shipping Australia wide on orders over $300 (ex GST). For smaller orders, the freight cost is shown on your quote.
- The expected dispatch timing is shown on your quote.
- Orders paid by credit card or EFT are dispatched once payment is received. Purchase orders are dispatched once the order is confirmed.
- Delivery to regional and remote areas can take a little longer.
- Planning a rollout? We can schedule delivery around your term dates or split a large order into several deliveries. Let us know when you request your quote.
When your order arrives
Please check your delivery when it arrives. If anything is damaged in transit, missing or incorrect, contact us within 7 days of delivery with your order number and photos of any damage, and we’ll put it right.
Change of mind
- You can return products within 7 days of delivery if you change your mind.
- Products must be unused, in their original packaging and in a condition we can resell.
- There is no restocking fee.
- Please contact us before sending anything back so we can confirm the return and give you the return details.
- Return freight for change of mind returns is paid by you.
- Once we receive and check the returned products, we will refund you to the original payment method or credit your school’s account.
12 month warranty
All iArmour products, including cases, Armour Tech headphones and PhoneLock pouches, unlocking stations and release tools, come with a 12 month warranty against manufacturing defects from the date of delivery. If a product is faulty within that time, we will repair or replace it or give you a refund, and we will cover the freight.
The warranty doesn’t cover accidental damage, misuse, normal wear and tear, or products that have been modified. Under iArmour Plus, cases with a manufacturing defect are replaced under this warranty, and accidental case damage can be paid for using your available credit.
How to make a warranty claim
Contact us at support@iarmour.com.au or on 1300 953 571 with your order number, a description of the problem and a photo if possible. We will confirm the next steps and arrange the return.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 12 month warranty is in addition to these rights.
See also: Terms & Conditions · Delivery & Returns · Privacy Policy